REFUND AND RETURN POLICY
Last Updated: September 2026
Overview
Our refund and return policy lasts between 15 and 30 days from the date of delivery, depending on the specific product type. The exact period is stated on your invoice and order confirmation. If you are outside that window, we cannot offer you a full refund or exchange.
Since we sell perishable baked goods, we take extra care to ensure every order is fresh and properly packaged. To be eligible for a return, the product must be unused, unopened, and in the same condition that you received it. It must also be in its original packaging.
Due to health and safety regulations, we cannot accept returns on the following items:
– Any baked goods that have been opened or partially consumed
– Custom or special-order cakes and pastries
– Gift cards
– Perishable items that have exceeded the recommended consumption period
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
– Any item not in its original condition, is damaged, or is missing parts for reasons not due to our error
– Any item that is returned more than 30 days after delivery
– Items that show signs of having been stored improperly
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days.
Late or Missing Refunds
If you have not received a refund yet, please take the following steps:
– Check your bank account or credit card statement again.
– Contact your credit card company; it may take some time before your refund is officially posted.
– Contact your bank. There is often processing time before a refund is reflected.
If you have done all of this and still have not received your refund, please contact us at contact@pattersonbakes.com.
Sale Items
Only regular priced items may be refunded. Sale or discounted items cannot be refunded unless they are defective.
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item for the same product, please send us an email at contact@pattersonbakes.com and send your item to the address below.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping Returns
To return your product, you should mail your product to the following address:
Patterson Bakes LLC
3307 N Main St, Columbia, SC 29203, USA
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non‑refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Need Help?
If you have any questions about our refund and return policy, please contact us at contact@pattersonbakes.com.